10 GMs in hospitality industry you must follow

Here's a compiled list of Best GMs in hospitality industry who are role models for everyone.

Amit Rana General Manager | IHG Hotels & Resorts

Property Details – Holiday Inn New Delhi International Airport

(265 Keys, three F&B outlets, 8000 sq.ft of convention areas)

About – With over 20 years of experience in luxury and upper upscale international hotel brands, Amit Rana is a seasoned General Manager at IHG Hotels & Resorts, the world’s leading hotel company. He is a certified hotel revenue manager and a strategic leader, with a passion for hospitality and excellence and indeed one of the best GM’s in hospitality industry.

Amit is known as the turnaround expert in the South Asia hospitality industry, as he has successfully enhanced the commercial performance and guest satisfaction of several IHG flagship assets, such as Holiday Inn New Delhi International Airport and Crowne Plaza New Delhi Rohini. He has also led the pre-opening of multiple hotels in the region, ensuring smooth operations, effective sales and marketing, and optimal pricing and revenue management. He has received multiple awards and recognition for his achievements, including the Most Enterprising Hospitality Professional of the Year in 2015. Amit’s mission is to drive incremental growth and profitability for IHG, while empowering and inspiring his teams to deliver exceptional service and quality.

Kadambari Sabharwal General Manager - Courtyard by Marriott, Bengaluru Hebbal at Marriott International | Member of Women's Ambassador Network at Marriott international I Vice President Karnataka, WICCI Hospitality Council

Experienced Market Director with a demonstrated history of working in the hospitality industry. Skilled in Budgeting, Sales, Hotel Management, Hospitality Industry, and Event Management. Strong sales professional with a Degree and Diploma focused in Hotel/Motel

Administration/Management from Indian Institute of Hotel Management, Taj Hotels. 

Talwar has carved a remarkable path in the hospitality industry through her innate ability to ensure smooth hotel operations, craft ingenious sales and marketing strategies, and foster lasting connections with both customers and other members of the hotel industry.

Pankaj Saxena General Manager | Radisson Hotel Group

Pankaj Saxena has been appointed General Manager at Radisson Blu Hotel Pune Kharadi. With a career spanning 24 years in hospitality, Saxena has previously worked at RHG hotels at distinct locations, and also been a part of Sarovar Hotels and ITC Hotels in the past. Saxena is a Certified Leader under The Leaders Excellence Programme – 2019 at RHG Corporate Office Brussels, Belgium.

Saxena has done Diploma in Business Administration also holds a Bachelor’s degree in Hotel Management from Mangalore University. He was most recently the General Manager at Radisson Blu Mumbai International Airport having 206 rooms.

Radisson Blu Hotel Pune Kharadi is in close proximity to Pune Airport having 141 uniquely designed Rooms & Suites with large Meeting & Events spaces. Luxury Spa & Art Fitness Studio with outdoor open to sky Swimming Pool with scenic view. Multiple dining options having Carmine – All Day Dining Coffee Shop, Citrine – The Cake & Bake Shop, Skye – The Lounge Bar, The Bridge – Connecting three cuisines and Signature Speciality Restaurant ‘’The Great Kabab Factory’’.

Ashwni Kumar Goela (CHBA) Area General Manager - Radisson Hotel Group, South Asia & General Manager - Radisson Blu Plaza Delhi Airport

 Demonstrated exemplary expertise as evinced through over 21 years of Hospitality experience encompassing Operations Management, Business Development, Strategic Planning, Brand Management, Escalation Management, Stakeholder Management, Change Management, and Training & Development.

Following a successful tenure of dual responsibility as Area General Manager for Rajasthan and Agra, Ashwni Kumar Goela has been named Area General Manager, Delhi NCR, Radisson Hotel Group, South Asia, and General Manager, Radisson Blu Plaza Delhi Airport. In his new position, Goela will be in charge of all operating Radisson Hotels in Delhi-NCR. He will take over managed hotels in Delhi-NCR. Additionally, he will initiate the cluster pilot for franchised hotels in Delhi-NCR with the goal of streamlining operational excellence and establishing better synergies among the hotels. 

Known for his affable nature and keen analytical skills, Goela will focus on Delhi-NCR. As Area Manager, he will be working on key objectives including driving profitability and growth, enhancing revenues via customer acquisition and retention along with the establishment of operating procedures and streamlined operations across Radisson Hotel Group properties. With his 23-year career in the hospitality industry and extensive knowledge and experience, Goela is a great asset to Radisson Hotel Group.

Anuj Soni General Manager at Radisson Hotel Group

A competent professional with more than 16 years of experience in Operations, Guest Servicing, Quality Compliance, People Management & Training in the Hospitality industry. Over the years I have worked with various brands of repute, which has made me become adroit in hotel operations.

Adept in implementing various procedures, service standards, operational policies, and control measures to reduce running costs of the unit. Expertise in building & maintaining healthy business relations with guests while providing them services of high standards. Excellent communication, inter-personal, liaison and problem solving skills, ability to work in multi-cultural environment. Motivated team contributor with a sense of commitment to innovate, achieve operational efficiency, minimize risks, and coordinate cross functional and multi-functional processes to perform at levels. Effective management style of utilizing the motivational approaches to achieve highest levels of performance from team members. Expertise in handling a diverse range of functions entailing Start-up’s, F&B Operations, Training, and Budgeting. Skilled Decision Maker; can blend with ease at all hierarchy levels and diverse backgrounds.

Analytical and expedient approach towards problem solving, being action oriented, expert at people management, and gifted with commercial awareness and strategic focus.

A true hands on leader and will do everything to deliver results that will contribute to the overall mission and success of the business.


Operations Management Business Development Relationship Management

Resource Management Strategic Planning Guest Scores

Performance Management Revenue Management Brand Positioning

Change Management Financial Management Profit Assurance

Concept ideation Team Engagement

Amreeta Banerjee General Manager | Member WICCI for Hospitality & Tourism, Karnataka

Experienced Hotelier with a demonstrated history of working in the hospitality industry for 18 + years Skilled in Room Division, Food and beverage, Hotel Management, Customer Satisfaction, Hospitality Industry, and Team Building. Strong operations professional with a Master’s Degree focused in Hotel Management from Institute of Chartered Financial Analysts of India.

Divakar Shukla General Manager at InterContinental Hotels Group (IHG®)

Specialties: Pre – opening,Operations, Process implementation and up gradation, Eye for Detail, Standard and Quality Focus, Human Resources and Training, Organisation Development, Sales & Marketing, Revenue Management, General Management and Administrative Skills.

Divakar is avery passionate about his work and has consistenly proved his worth in the various roles that he has played in the span of his career. His aggression and Eye for detail make him an asset to any Organisation. His Commitment towards his work can be seen in the innumerable hours that he puts in at work.

Harkaran Singh General Manager - Radisson Blu Mumbai International Airport

Harkaran has held significant positions in renowned hotel chains such as Oberoi Hotels and Resorts, ITC Hotels, and Marriott International. Before joining Radisson Blu Mumbai, he served as the Associate Director of Operations for South Asia at the Radisson Hotel Group.

Vishal kapoor General Manager Radisson Blu Mumbai International Airport- Radisson Hotel Group Proud to be associated with a global employer of choice!

Vineet Mishra Cluster General Manager, Pullman & Novotel New Delhi Aerocity, Novotel & Ibis Bengaluru Outer Ring Road, Novotel & Ibis Chennai OMR

Chronicling two and a half decades of high impact leadership expertise & strategic experience across the hospitality sector spanning attainment of operational goals and profitability objectives for realising optimum corporate excellence.

Sectoral Exposure: Garnered rich & prolific experience in the realm of hospitality (Luxury Hotels, Retail, Mix Use Development and QSR – International exposure), real estate and mix use development amongst others.

Some of the core strengths being: Large scale business planning, Organization Structuring, Projects & Development understanding / Execution, Upscale Facilities Management, Property Audits, Management Objective Reviews, Contract Negotiations, Vendor Development,Human Resource Navigator, Team Building, Critical Path Formulation & Tracking, Transformation /Process Alignment & Restructuring, Business Practice Reviews, Gap Analysis, Guest Satisfaction Indices Mapping, Feasibility Studies, Ethical Business Intelligence, Sales & Marketing Driven Approach, Strong Corporate / MNC Realtions /Digital Marketing, Revenue Management & Cost Optimization, Good Orator, Agile and highly adaptable to new environment to name a few.

* My Top 3 important P&Ls : Human Resource / Brand / results in Higher Revenue P&L.

* My Top 4 Focus Always : Distintive Product / Over All Customer Experience / Tapping New Segments /Higher EBITDA.

Experienced General Manager with a demonstrated history of working in the hospitality industry. Skilled in Catering, Hospitality Industry, Business Travel, Customer Satisfaction, and Strategic Planning. Strong operations professional with a Post-Graduate Diploma; Diploma focused in Hotel Management; Hotel Management from The Oberoi Centre of Learning and Development, Delhi. 

A seasoned hospitality veteran, Vineet Mishra brings on board an illustrious career spanning over 23 years with an exceptional network in the industry. In his new role, Vineet will take on an elevated leadership role, taking charge of leading the overall operations.

Ankit Sehrawat
Ankit Sehrawat

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