Elite Ballroom

Yes, wedding receptions are among the most popular events hosted in the Elite Ballroom, and the space is designed to accommodate the grandeur and logistics that a large wedding demands. The hotel's catering team can work with couples to design bespoke menus suited to Vietnamese or international preferences. For confirmed guest capacity figures and package details, couples should reach out directly to the Sheraton Hanoi West events team.

The Elite Ballroom is equipped with integrated audiovisual systems, professional lighting, and staging options suitable for conferences, presentations, and live entertainment. High-speed connectivity is available for events that require reliable internet access. Specific technical specifications and equipment lists can be confirmed with the hotel's events team prior to booking.

Yes, the Elite Ballroom can be configured in a variety of layouts, including theatre-style seating for conferences, round-table banquet arrangements for formal dinners, and open reception flows for cocktail evenings. The hotel's experienced events team assists clients in selecting the setup that best fits their event format and guest count. Layout options and any associated setup fees should be discussed during the planning consultation.

Sheraton Hanoi West provides in-house food and beverage services through its catering team, operating under Sheraton's culinary standards. Menus can be customised to reflect Vietnamese cuisine, international dishes, or a combination suited to the event's audience. Clients should confirm menu options, dietary accommodation, and beverage packages with the hotel's catering coordinator directly.

The hotel is located in the Mỹ Đình 2 ward of Nam Từ Liêm district in Hanoi — a prominent area home to the Mỹ Đình National Stadium, which serves as a well-known local landmark. The district is connected to central Hanoi via major arterial roads, making navigation straightforward for both local and out-of-town guests. Event organisers can provide guests with the hotel's address or coordinates for GPS navigation.

Sheraton Hanoi West is situated in the Nam Từ Liêm district, and Nội Bài International Airport lies to the north of the city, making this hotel a convenient option for international delegates or wedding guests arriving by air. The precise travel time can vary depending on traffic conditions and the route taken. Guests are advised to check current journey times and arrange airport transfers in advance.

As a full-service Sheraton hotel, Sheraton Hanoi West has on-site guest rooms available for delegates, wedding guests, or conference attendees who wish to stay on the property. This removes the need for event organisers to coordinate separate accommodation arrangements nearby. Room availability and group booking rates should be confirmed with the hotel's reservations team.

Sheraton Hanoi West is a full-service hotel property, and parking facilities are generally expected to be available on-site for guests attending events. Whether valet parking is offered, and whether parking is complimentary or chargeable for event attendees, should be confirmed directly with the hotel's events or front-of-house team.

The first step is to contact the Sheraton Hanoi West events team, either through the hotel's official website on the Marriott platform or by calling the property directly. The team will ask for details such as the event date, estimated guest count, preferred layout, and catering requirements before preparing a proposal. Availability for preferred dates can also be checked at this initial stage.

Mỹ Đình 2 in Nam Từ Liêm district has developed into a significant business and sports hub in western Hanoi, with strong road connections to other parts of the city. The proximity to the Mỹ Đình National Stadium makes the area a recognisable and accessible destination for attendees navigating from different districts. Organisers planning large corporate events will find the location practical for guests arriving by private vehicle or hired transport.

The ballroom's flexible layout options — including theatre-style seating for presentations and round-table arrangements for dining — make it well suited to multi-format events held across a single day. The hotel's events team can coordinate the changeover between setups as part of the overall event management. Organisers should discuss the timing and logistics of any room turnaround with the team during the planning phase.

Policies regarding external vendors, such as independent florists, decorators, or entertainment suppliers, vary by hotel and event package. Prospective clients should raise this during their initial consultation with the Sheraton Hanoi West events team to understand which services must be sourced in-house and which can be brought in externally. This will help avoid any surprises during the planning process.

Cancellation and postponement terms are typically governed by the event contract signed at the time of booking and may depend on how far in advance notice is given. As policies can differ based on the scale of the booking and prevailing hotel guidelines, clients are strongly advised to review the contract terms carefully and ask the events team to clarify any clauses before signing.

Sheraton Hanoi West, as an international full-service hotel, typically provides dedicated events staff to support the smooth running of bookings held in the Elite Ballroom. The level of on-the-day coordination and whether a dedicated event manager is assigned should be confirmed with the team when finalising the booking agreement.